Shipping policy
Last updated: 11 August 2026
At Sorbly, we work hard to get your order to you as quickly and safely as possible. Please review the information below before placing your order.
1. Order Processing
Once your order has been successfully placed, please allow 1–2 business days for us to process and prepare your order for shipment.
Orders are not normally processed on weekends or public holidays.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information where available.
2. Delivery Times
Our estimated delivery time is:
7–15 business days
Delivery times are estimates and begin once your order has been processed and dispatched.
Please keep in mind that delivery times can vary depending on your location, courier capacity, customs procedures, weather, public holidays and other circumstances outside of Sorbly’s control.
Estimated Total Time
3. Tracking Your Order
Where tracking is available, your tracking information will be sent to the email address or contact details provided during checkout.
Tracking updates may take a few days to appear after your order has been dispatched. This is normal and does not necessarily mean that there is a problem with your shipment.
4. Delayed Orders
Although we aim to deliver within the estimated timeframe, occasional delays can occur due to circumstances outside our control.
These may include:
- Courier delays
- Customs processing
- Weather conditions
- Public holidays
- Incorrect or incomplete delivery information
- High shipping volumes
- Other unforeseen transportation delays
If your order has exceeded the estimated delivery timeframe, please contact us at [your customer support email] and include your order number.
We’ll do our best to help locate your shipment and provide an update.
5. Incorrect Shipping Information
Please make sure your shipping address and contact details are correct before completing your purchase.
If an order has already been shipped, we may not be able to change the delivery address.
Sorbly is not responsible for delays or additional costs caused by an incorrect or incomplete address provided at checkout.
6. Lost or Damaged Packages
If your order arrives damaged, please contact us as soon as possible after delivery and provide your order number along with clear photos of the package and product.
If your package appears to be lost or has not arrived within the expected delivery period, contact us so that we can investigate the shipment with the relevant delivery provider.
7. Multiple Products
If you purchase multiple products, your items may occasionally arrive in separate packages depending on stock availability and fulfilment arrangements.
You may therefore receive different tracking numbers or packages at different times.
8. Contact Us
If you have any questions about your order or delivery, please contact us at:
info.sorbly@gmail.com
When contacting us about an order, please include your order number so we can assist you as quickly as possible.
Thank You for Choosing Sorbly
We appreciate your patience while your order makes its way to you. We’re committed to providing quality products and a smooth shopping experience from checkout to delivery.